The Ferguson Club Member Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Post
The Millers Cottage, Kington, Worcestershire. WR7 4DG
Telephone
01386 792255
governance@fergusonclub.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third-party referrals:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
- Names and contact information
- Customer or client accounts and records
- Financial transaction information
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- Addresses
- Purchase history
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
We also collect or use the following information for dealing with queries, complaints or claims:
We collect or use the following personal information for To mail a copy of the Club journal four times and year. The Area Representative may also contact you about local events and meetings:
- Names and contact details
- Addresses
- Records of consent, where appropriate
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure– You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing– You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for To mail a copy of the Club journal four times and year. The Area Representative may also contact you about local events and meetings are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- Family members or carers
How long we keep information
We will retain data we hold for no longer that is necessary for the purpose for which it was provided unless we are required by law.
- Members data – 6 months after the membership lapses
- Supplier data – 2 years from the last date of purchase/ use of services
Who we share information with
Data processors
PayPal
This data processor does the following activities for us: Transact Payments for services such as membership payments and sales of goods.
Wire Wheels Webbers Ltd (Crossmember)
This data processor does the following activities for us: Manage the database of Ferguson Club Membership
Go Cardless
This data processor does the following activities for us: To process Direct Debit Services for goods and membership services.
Precision Printers, Precision Marketing Group, Bury St Edmonds IP32 6NU
This data processor does the following activities for us: To distribute the Club Journal to Members.
Others we share personal information with
Organisations we are legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
9 February 2025
Legal Notice – Disclaimer
All steps have been taken to ensure that the information published on this site is as accurate as possible. The providers or our agents, cannot accept responsibility for any errors, omissions or inaccuracies or for any consequence arising as a result, to either those that choose to advertise here or those that use any of the services provided on this site.
In addition we reserve the right to modify the information held on this web site without notice, and whilst we are willing to amend details on request by the original supplier of such details we provide no guarantees of how long it may take to effect such changes.
The providers or our agents cannot accept responsibility for any loss, injury or damage sustained as a result of using any of the services provided on this web site, or by referrals to any other individual/organisation that appear on this web-site, whether financial, material, physical or mental.
Unless clearly stated, any opinions, recommendations, information or advice that appear on this site are not necessarily those of the providers of this site, and caution should be exercised before acting upon any opinions, recommendations, information or advice.
This site also contains links to other web sites which are completely independent of this web site and we make no representation or warranty as to the accuracy, completeness or authenticity of any opinions, recommendations, information or advice contained in any such linked web site. Furthermore, we do not endorse the opinions of third parties expressed on any web sites linked to.
Links to another web site, or introductions by way of the provision of an address or other contact details shall not be construed as an endorsement by us of that web site, individual or organisation, or of the products or services described therein unless expressly stated on this site.
Wholesale reproduction of this site or any information contained within it is expressly forbidden. A limited amount of false information may deliberately appear on this site, to enable the providers to identify and protect by taking appropriate legal action, their intellectual property and any copyrights and trademarks that may exist.